Dear Valued Customer,
Thank you for trusting and choosing to shop at Oenizi. Below is detailed information about our return and refund policy, ensuring your rights and satisfaction.
Exchange Policy
We are delighted to assist you with an exchange if the product does not meet your needs. The product must be in new condition, unused, and with all original tags attached. You may request an exchange within 15 days from the date of receipt.
Refund Rejection Conditions
We reserve the right to refuse refund requests in the following circumstances:
- The item is damaged, used, or not in its original state.
- The return does not include the original tags or packaging.
- The return request is submitted after the allowed time period.
- The item was purchased in a clearance or promotion and is marked as a final sale or not eligible for return.
Return Process
To initiate the return or exchange process, please follow these steps:
- Within 15 days from the date of receipt, email [email protected] with your order number, the reason for the return or exchange, and any necessary details.
- Receive detailed instructions and a return authorization number from our customer service team.
- Carefully pack the item in its original packaging, including all tags and accessories.
- Mail the item to the following address:
- Vietnam Warehouse: 57 Dang Thai Than, Dong Phu, Dong Hoi, Quang Binh 47000, Vietnam
- Business Address: 101 S Congress Ave, Delray Beach, FL 33445, United States
- Upon receiving the returned item, we will inspect it. If it meets the return criteria, we will proceed with the exchange or refund.
Refund Method
The refund amount will be credited to the original payment method used for the purchase. The refund process may take three to four business days, depending on your bank.
Contact Us
For any questions or further assistance, please contact us via email at [email protected] or call +84 (843)-567-415. We are always here to serve you!
Thank you for choosing oenizi.store. Your satisfaction is our priority and pleasure.